Safety Management Systems in Tourism
Whether you are a DMC, a Tourism Agency or a Tour Operator, Travel Continuum can provide a top-level overview of the most important points and guide your destination partners, suppliers and operators towards more integrated Safety Management Systems.
I’m a former Health & Safety Officer for TUI Travel, implementing the health & safety guidelines of the Federation of Tour Operators (now under ABTA). I was based partly in Colorado and specialised in winter sports excursions and activities as well as conducting general hotel and chalet audits.
NEBOSH-qualified adviser (National Examination Board in Occupational Safety & Health: General Certificate)
HACCP – Hazard Analysis and Critical Control Points (Chartered Institute of Environmental Health)
Intermediate Food Hygiene (Chartered Institute of Environmental Health)
Principles of Fire Safety (Ron Wheal Associates)
What do you look for when choosing a new supplier to work with? Tourism continues to be incredibly competitive and it’s important to:
- get the edge over a competitor
- increase market share
- reduce costs and maintain or increase margins
- create and promote exciting new packages
- re-imagine much-loved destinations
- source new opportunities in emerging niches
- increase brand awareness
- change negative perceptions with positive campaigns
For smaller organisations, health & safety can often be complicated and expensive to fit into the set-up or running of their day-to-day activities. As a result, well-meaning start-ups, or even long-established independents, sometimes struggle to keep up with the increasing expectations within the industry and consumer markets.
If you are planning a press campaign and are sending groups of journalists and bloggers to experience all that a destination has to offer, you’ll likely include local excursions as part of the trip. But have you checked that the excursion operator follows best safety practice? It’s not always the obvious things that are missing….
Their legal responsibilities – local and global
Duty of care to customers
Risk assessment methods
Incident Response Plans
Measuring safety performance
A no-blame safety culture
Health & Safety documentation